Customer Care

Placing Orders

How do I place an online order?

We make it easy for you to place an online order for our unique handcrafted artwork. Simply select your favorite items and add them to your shopping cart, enter billing & shipping information and your email address in the check out page and click on the button “place your order”.

Do you accept orders by phone?

Yes. Our customer care specialists are here to answer questions and take your order by phone if you prefer. Call us at 1–888–288–0122, Monday through Friday, 8 am — 5 pm PST. We’ll be happy to assist you.

Can I place a rush order?

We will do our very best to accommodate an order that needs to be shipped faster than our standard processing and shipping time. Please call us at 1–888–288–0122, Monday-Friday, 8 am — 5 pm, PST to inquire about rush orders.

What methods of payment do you accept?

We accept credit cards or debit cards by Visa, Mastercard, American Express and Discover Card. You may also pay with your Paypal account.

Will sales tax be charged to my order?

For orders shipped within the state of Washington, 9% sales tax will be applied.

Shipping Policy

When will my order arrive?

Because most of our products are made to order, processing takes 1 – 4 weeks. Before finalizing your order, we advise that you read details on the product page associated with your chosen artwork for any special handling or shipping details that may affect how long it will take for your order to arrive.

Can orders be shipped to a Post Office box?

We ship through FedEx / UPS and they require a physical address; therefore, we cannot ship to a post office box.

Do you ship to APO/FPO addresses?

We do not ship to military APO/FPO addresses at this time.

What is the cost of shipping?

Every product on our website ships FREE. The price that you see on the product page is the final price (exceptions are orders shipped to Washington, 9% sales tax will be appliled).

Who will deliver my order?

American Artisan Art ships via FedEx Ground or UPS and your order should arrive in one to five business days after leaving our facility. We offer an optional three-day delivery guarantee and can make arrangements for faster delivery than regular ground shipping, however shipping fees will be applied.

Will multiple items be shipped separately?

Because of the packaging and special care that is required to ship our unique handmade artwork, it is not always possible to ship multiple items together.

Tracking your Order

How can I confirm my order?

We send an email confirmation of your order. How quickly the email is received depends on your email server.

Is it possible to track the status of my order?

You can check the status of your delivery by locating the FedEx tracking number on the email that confirms your order has been shipped. Click on the link or visit the FedEx website and enter your tracking number to learn the current location of your shipment.

If you do not receive email, you may call us at 1–888–288–0122, Monday-Friday, 8 am to 5 pm and we’ll be happy to provide you with an update.

Can I change or cancel my order?

If your order has not yet been shipped, it’s easy to cancel or change your order. Just call one of our customer care specialists to learn the status of the order; if it has not left our facility we can make changes or cancellation without incurring additional shipping charges. If your order has already been shipped, please refer to our return policy for more information and instructions.

International Orders and Shipping

Do you ship to Puerto Rico, Alaska and Hawaii?

We do ship to some locations within Alaska, Hawaii and Puerto Rico, however some locations within these destinations are not included in the FedEx shipping area. Please note FREE SHIPPING applies to continental US only. If an order is being shipped to Puerto Rico, Alaska or Hawaii, please call our customer care specialists at 1–888–288–0122 to see if the address in question is within the FedEx shipping zone and what would be the shipping cost to your address.

Can orders be shipped to Canada?

Yes, we deliver to Canada. Please note that shipping charges will apply and that you are responsible for paying any duties and taxes that may occur.

Can orders be shipped internationally?

Orders may be shipped internationally but shipping charges must be calculated prior to ordering. Please email us at info@americanartisanart.com and include all pertinent information including the product number and the international delivery address; we will respond with a shipping quote by email within 2 business days. We also ask that you read and understand our international shipping disclosure listed below before placing an order for international shipping.

AAA International Shipping Disclosure

All international sales are final and returns will not be accepted. If products arrived damaged, you must submit by email all relevant information about the shipment and the condition of products upon arrival. You must also submit high quality digital photographs of damaged items and shipping container. We will not replace damaged items; if after reviewing the information, at our discretion and after sufficient proof of damage has been submitted, a full refund may be issued.

What about customs duties and taxes?

All import duties and taxes are the responsibility of the purchaser. We are not responsible for duties or taxes that are incurred through international shipping.

Return Guarantee and Exchanges

American Artisan Art 6 MOTNH No-Hassle Money Back Guarantee

We are so confident in the quality of our artwork that we offer a 6-MONTH Money-Back Guarantee. If you are not satisfied with a product for any reason whatsoever, just sent it back in its original packaging and we will refund 100% of the purchase price. We will even pay for the shipping back to us so you will receive a full refund. No restocking or shipping fees at American Artisan Art.

Please note that we do not apply credit for returned items that are lost or damaged in return shipping so we strongly recommend that you use a traceable method of shipping for any returns.

What is your Exchange Policy?

We will pay for return shipping when an item is exchanged for another item of equal or greater value and there is no restocking fee.

How do I return a purchase?

In order to receive a refund on a purchase, you must:
1. Email or call us to advise us that you wish to make a return. Please provide your name, order number and the item number or numbers.
2. We will email you a prepaid return label and you need to drop-off the package at your nearest FedEx location. Return all merchandise in its original packaging. Items must be in original condition.

How long does it take to see a credit on my account?

Upon receiving a returned item it is inspected and once the return is accepted we will send an email advising you of the credit total. Credits will show on your statement within 2 to 5 business days, depending on how quickly your bank processes the request.

What are your restocking fees?

We do not charge restocking fees. We allow you a full 180 days to return a product for a full refund. After 180 days from the date of purchase, no refunds will be issued.

What should I do if I received damaged merchandise?

Please inspect your shipment as soon as it arrives and report any damage to use as soon as possible but no longer than 7 days after receipt of the shipment. Please call our customer care department at 1–888–288–0122 for assistance in filing a claim with FedEx.

Privacy and Security Questions

Is your website secure?

We protect your personal and credit information with Secure Socket Layer (SSL) encryption technology which prevents your information being intercepted as it is transmitted electronically. We also use MacAfee Security Scan to test and certify our website on a daily basis.

Will you share my contact information?

Your privacy is our utmost concern. We request a valid email address or phone number when an order is placed and we never share, rent, sell or lease that information of our customers, visitors or subscribers. Please refer to our Privacy Policy for more information on the use and handling of information we receive at our website.